Return Eligibility (Buyer’s Remorse)

We accept returns for buyer’s remorse within 30 calendar days of the delivery date, provided the product meets all of the following conditions:

• The product is unused and in its original delivered condition.
• The product has not been modified, installed, relocated, or altered in any way.
• All original components, accessories, and documentation are included.
• You have obtained a Return Authorization (RA) number from our team.

The return period begins on the delivery date noted on the Bill of Lading. Requests submitted after 30 days will not be accepted.

Non‑Returnable Products

The following products are not eligible for return under any circumstances:

• Custom‑built or modified containers (including container pools, offices, etc.)
• Refrigerated containers after commissioning or use
• Products sold as “Project Grade” or “As‑Is”
• Trailers, chassis, and handling equipment once delivered
• Installed accessories or used components

These exclusions are necessary due to safety, transport, certification, and resale requirements.

How to Request a Return

All returns require prior written authorization. To start the process:

• Contact our Customer Support team within the 30‑day window.
• Provide your order number, delivery date, and clear photographs of the product.
• We will issue a Return Authorization (RA) number and provide return shipping instructions.
• Unauthorized returns will be refused and returned to you at your expense.

The product must be sent to the address specified in the RA instructions.

Return Costs & Restocking

• Return transportation: The customer is responsible for all freight and handling costs to return the product.
• Restocking fee: A fee of up to 15% of the product price will be deducted from the refund.
• Original shipping charges are non‑refundable.
• If the product shows damage, excessive wear, or missing parts upon inspection, additional deductions may apply.

Products that fail inspection may be refused and returned to you at your cost.

Refund Timelines & Method

• Once we receive and inspect the returned product, refunds are processed within 5–10 business days.
• Refunds are issued via the original payment method.
• All applicable deductions (restocking fee, return freight, inspection charges, etc.) will be itemised on your refund confirmation.
• If you paid via bank transfer, the refund will be sent back to the same account.

Damaged or Defective Products

If your product arrives visibly damaged or you suspect a defect:

• Note the damage clearly on the delivery receipt before signing.
• Refuse the delivery if the damage affects safety or usability.
• Contact us immediately (within 24 hours) with photographs and a description.

We will evaluate the issue and determine the appropriate remedy – repair, replacement, or refund. Do not modify or use a damaged/defective product before we assess it.

Order Cancellations

• Cancellations made before the order is dispatched may qualify for a refund less administrative fees.
• Once the order is on the road or delivered, cancellation is not permitted.

Warranty Coverage

Eligible new and one‑trip products include applicable manufacturer or company warranties. Used products may include limited functional warranties.

• Normal wear, cosmetic imperfections, and damage from misuse, relocation, or modification are excluded.
• Warranty claims are handled according to our separate warranty policy.

Policy at a Glance

• Return window: 30 days from delivery date
• Buyer’s remorse returns: Accepted (unused, unmodified)
• Return shipping: Paid by customer
• Restocking fee: Up to 15%
• Refund processing: 5–10 business days after inspection
• Return address: Provided with your Return Authorization

This policy is designed to be transparent, fair, and efficient for all parties.